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With us Service does not stop with the Sale!

BÖWE BELL + HOWELL offers its customers a comprehensive hotline service, spare parts service, and emergency response service with database-supported remote maintenance. Along with the infrastructure of BÖWE Vertriebs- und Service GmbH, we are able to service and look after our postal processing systems for our customers.

On request our service-engineers are available 24 hours a day.


High-Tech – Database-supported maintenance

And what else can be said about the service?

Try this as an example:
If a machine actually stops running perfectly some time or other, our customers can diagnose an error by using portable terminals in alignment with a database operated by BÖWE Bell + Howell. The database memory contains practically all conceivable errors.

Our technicians are thus armed with initial information and can provide support across the whole of Europe within 24 hours – if necessary, with the relevant spare parts in their repair kit.


 

With our advanced IT structure, we are able to conduct remote diagnosis on our systems and identify problems.



Database Support. If a machine actually stops running perfectly some time or other, our customers can diagnose an error via remote diagnosis in alignment with a database operated by BÖWE Bell + Howell. The database memory contains practically all conceivable errors.


The direct contact

Spare parts? Consumables? Packaging material? BÖWE BELL + HOWELL not only delivers sorting systems but also supplies everything you need for operating your systems. Perhaps you find in our (American) webshop what you were always looking for:

www.BBHSupplies.com


 

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